Circles Refund Policy

If you can no longer make it to the conference, please read the terms and conditions below.

Exclusive Offer for 2020/2021

All passes for 2020 have automatically been transferred to 2023.

Please email to let us know who you would like to gift your free pass to.


If you need to cancel your registration, you must do so in writing to no later than August 5, 2023. Cancellations before August 5, 2023 will be charged a cancellation fee of $100. Cancellations made after August 5, 2023, as well as attendees who fail to attend without prior notification, will be responsible for the full registration fee.

In the unlikely event of a pandemic, such as COVID-19, we need to pivot our conference in Richardson, TX to an online-only event, your registration will be automatically switched to an online pass. If we must postpone the event to the upcoming year entirely due to a pandemic, your pass will be transferred for a future conference and refunds will not be issued.


COVID-19 Update: we are not offering any refunds on COVID-19 cancellations for Circles Conference on September 6-8, 2023. Beginning September 11, 2022, there will be a $100 charge to cancel and refund your pass. Online passes will be charged $50 beginning September 11, 2020

If you sponsored a creative, you have until August 5, 2023 to cancel that sponsorship. There will be a $100 charge that applies to cancel and refund your pass. Plane tickets and hotel accommodations for creatives will be made after 48 hours of agreed sponsorship. Please email if you wish to cancel your pass.

Transferring Your Pass

If you can't make it, you may share your pass privately, but we ask you do not sell it publicly. If you wish to do so you must notify us by August 26, 2023. No transfers can be issued for passes that are cancelled on or after August 26, 2023. A sponsorship pass can not be transferred. Please email if you wish to transfer your pass to another person.

Why all the policies?

We have bills and budgets too! Putting forth policies helps us meet all invoices that are due before the conference. On top of that, this allows us to print super awesome lanyards for all final attendees before the event.

If you have any questions about your pass, please email us at