Circles Refund Policy

If you can no longer make it to the conference, please read the terms and conditions below.

Exclusive Offer for 2020/2021

All passes for 2020 have automatically been transferred to 2021. Additionally, we are offering a complimentary FREE pass for 2021 in addition to the pass you already have. You can gift this pass to anyone you’d like, free of charge.

Please email to let us know who you would like to gift your free pass to.


Due to COVID-19, we are offering full refunds until September 10, 2020. Beginning September 11, 2020, there will be a $100 charge to cancel and refund your pass. Online passes will be charged $50 beginning September 11, 2020

If you sponsored a creative, you have until September 10, 2020 to cancel that sponsorship. There will be a $100 charge that applies to cancel and refund your pass. Plane tickets and hotel accommodations for creatives will be made after 48 hours of agreed sponsorship. Please email if you wish to cancel your pass.

Transferring Your Pass

If you can't make it, you may share your pass privately, but we ask you do not sell it publicly. If you wish to do so you must notify us by September 10, 2020. No transfers can be issued for passes that are cancelled on or after September 10. A sponsorship pass can not be transferred. Please email if you wish to transfer your pass to another person.

Why all the policies?

We have bills and budgets too! Putting forth policies helps us meet all invoices that are due before the conference. On top of that, this allows us to print super awesome lanyards for all final attendees before the event.

If you have any questions about your pass, please email us at